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Tel: (443) 352-7077
FAQ
Welcome to our FAQ section where we address common questions and concerns. We understand that taking the first step towards wellness can be daunting, and we're here to provide clarity and support. Whether you're curious about our approach, the duration of sessions, or the confidentiality of our services, we've got you covered. Feel free to take your time reading through the answers, and don't hesitate to reach out if you need further information.
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How does online therapy/telehealth work?In general, the process involves an individual and a therapist exchanging information via a virtual platform that may include options such as video conferencing, voice messaging, or text messaging. To participate in Telehealth appointments, you will need one of the following devices: Smartphone, Desktop computer, Laptop computer, or Tablet Device Teletherapy offers secure and convenient appointments that provide the flexibility needed to balance work and self-care. You can enjoy all the benefits of therapy from the comfort of your own personal space.
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Do you offer in-person sessions?Currently, we are providing telehealth sessions only. Studies have demonstrated that online therapy can be just as effective as in-person therapy for various mental health problems while providing benefits such as convenience, flexibility, and accessibility for individuals residing in remote areas or experiencing mobility difficulties.
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How do I pay for therapy?As of now, we are a fee-for-service practice and are not in-network with any insurance providers. This means that you will be required to pay for your therapy session upfront. If you decide to seek reimbursement from your insurance company, we will provide you with a monthly Superbill that you can submit to your insurance company. How does that work? You attend your session with our provider and pay out-of-pocket. Upon completion of your session, we will provide you with a superbill. You will submit the superbill to your insurance company (ie..aetna, cigna, and etc...) and they will reimburse you for the money you paid for your visit. As an out-of-network, fee-for-service practice, we have provided the following steps to help you determine if you are eligible for insurance reimbursement: 1. Contact your insurance company by calling the number listed on your insurance card. 2. Inquire whether your plan includes out-of-network benefits for mental health care. 3. Determine if you have a deductible before insurance coverage begins. Ask your insurance provider about the out-of-network mental health services deductible and the amount you will have to pay out of pocket before your policy starts to reimburse you. 4. Find out how much your policy will reimburse you for the mental health service code 90837. Inquire about the maximum allowed amount and the percentage that your policy pays. Ask for this percentage for both a psychologist and a master-level therapist (such as a social worker or professional counselor).
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What should I expect at my first appointment?At your first counseling appointment , you can expect to be warmly welcomed into a safe and non-judgmental space. Your therapist will take the time to get to know you, understand your reasons for seeking counseling, and gather relevant background information. You will have the opportunity to discuss your goals for therapy and any concerns you may have. Your therapist will also explain the process of counseling, confidentiality, and the treatment approach that will be used to address your specific needs. Additionally, you will have the chance to ask any questions you may have about the counseling process. Overall, the focus will be on building a trusting and collaborative therapeutic relationship to support your growth and well-being.
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What if I need to cancel my appointment or miss an appointment?If you cancel your appointment with less than 48 hours notice, you will be charged the full session fee. However, you can reschedule the appointment.
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Do you accept medical assistance?Yes, we are in network with Maryland Medicaid.
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